C – Courtesy:

• Description: Demonstrate politeness, respect, and consideration in all interactions with salon owners and staff.

U – Understanding:

• Description: Seek to comprehend the unique needs and challenges of each salon, tailoring your approach accordingly.

S – Support:

• Description: Provide assistance, resources, and encouragement to ensure the success and growth of the salon.

T – Transparency:

• Description: Be clear, open, and honest in all communication, setting realistic expectations and avoiding misleading information.

O – Objectivity:

• Description: Approach inspections and recommendations objectively, focusing on the best interests of the salon and its clients.

M – Meticulousness:

• Description: Pay attention to detail during inspections, ensuring accuracy and thoroughness in assessments and recommendations.

E – Empathy:

• Description: Understand and share the feelings of salon owners and staff, demonstrating empathy in addressing their concerns and challenges.

R – Responsiveness:

• Description: Act promptly to address inquiries, concerns, or issues raised by salon owners, providing timely and effective solutions.

S – Service Excellence:

• Description: Strive for excellence in every aspect of service, aiming to exceed expectations and deliver value to the salon community.

E – Education:

• Description: Offer educational resources, training, and information to empower salon owners and staff in their professional development.

R – Relationship Building:

• Description: Cultivate positive and lasting relationships with salon partners, fostering a sense of collaboration and mutual support.

V – Value-driven:

• Description: Align actions with the core values of DBBA, ensuring that every interaction adds value to the salon and contributes to the overall mission of the association.

I – Integrity:

• Description: Uphold the highest ethical standards, demonstrating integrity in all interactions and decisions as a representative of DBBA.

C – Communication:

• Description: Foster clear and effective communication, ensuring that information is conveyed accurately and understood by all parties involved.

E – Empowerment:

• Description: Empower salon owners and staff by providing the necessary tools, knowledge, and support to enhance their success within the beauty industry.

By embodying the principles outlined in the C.U.S.T.O.M.E.R. S.E.R.V.I.C.E. accoutrements, DBBA Agents can establish and maintain positive relationships with salon partners while upholding the association’s commitment to excellence and professionalism.